Frequently Asked Questions
Do you offer a warranty?
When you buy a Wildland roof top tent we want you to have an excellent experience purchasing, installing, and using your roof top tent. We provide a one year warranty to the original purchaser against manufacturer defects covering workmanship, parts, and materials which fail under normal use.
During this initial period, Wildland will correct the issue through repair or replacement at no cost. After the first year, we will repair and/or replace parts, materials, etc on a case-by-case basis for failures due to normal use. Wildland does not cover problems due to user error, neglect, or acts of God. We will, however, work with you to get replacement parts and help with repair where possible.
What about replacement parts?
Can I lock my tent to the top of my vehicle?
To secure your Wildland rooftop tent to your vehicle’s roof rack, we recommend something along the lines of Tri-Groove Security Nuts. This type of nut is used in place of the nylon locking nuts supplied with your Wildland hard shell roof top tent mounting hardware. A special tool is required to install and loosen security nuts. Without such a tool, potential thieves would be unable to remove your tent from your roof rack. The special socket is usually included when you purchase these nuts, but check to make sure. The nut size required is for a M8-1.25 bolt.
Locking the Contents of Your Tent
To secure the contents of your Wildland roof top tent, we recommend locking cam straps such as these. If you choose to go with locking cam straps such as these, they also help to lock your tent to your roof rack . For our regular size (49″) tents, we recommend the 11 ft locking cam straps and for 55″ tents, we recommend the 13 ft straps.
How do I maintain my tent?
Depending on how much you use your tent and how dirty it gets, you should clean your tent periodically by first cleaning the insides and outsides of your tent with a small broom or vacuum. You can clean the fabric with a mild cleaning solution and sponge when necessary, rinsing with clean water befor allowing it to thoroughly dry. Leaving the doors and windows open help to dry it out more quickly.
Keep the zippers clear of dirt and debris. You can lubricate the zipper teeth with beeswax or something similarly waxy to ensure continued smooth and easy operation.
After extended use or cleaning, you may wish to re-apply a waterproofing spray to the outside of the tent material, such as the products made by 303 and Nikwax.
What kind of roof rack do I need?
Two crossbars are required to mount the tent. The shape of the crossbars (aero, round, square) does not matter but they should be able to be placed 32” – 42″ apart from each other (front to back). Flat bars tend to provide a more stable base than bars that are bowed or recessed, though all can work as long as they support a minimum dynamic load of 140 pounds.
To use the standard mounting hardware, your crossbars should measure at least 42” from end to end for our regular size tents and be at least 48” long for the large tents.
Our standard mounting hardware adjusts to fit crossbars that measure up to 3.5 inches from front to back and about 2 inches from top to bottom. For bars that are thicker (from top to bottom), you can purchase longer bolts from your local hardware store. The included bolts are metric hex head M8-1.25 2.5″ long. For bars that are thicker than 3.5 inches from front to back, contact us for more options. We recommend using stainless steel hardware.
There needs to be enough clearance to get your arm underneath the tent when it sits on your crossbars so you can tighten the mounting hardware. (Note: Sometimes a slimmer friend, neighbor or family member can help with this!) Note that many factory installed crossbar systems tend to be “low profile” and can cause difficulties because there isn’t room to get your arm underneath to access the mounting hardware. If this is the case, you can always use aftermarket crossbars in place of the low-profile factory crossbars.
Installing your new tent is not difficult, but it DOES require at least two people!
Please make sure to have your roof rack and cross bars in place before beginning (see What Kind of Roof Rack Do I Need, above).
Step 1: Unbox the tent
Unbox the tent by cutting the packing straps and removing the top cover of the box. Place the box top on the ground and set the tent on top of it after removing it from the box.
Step 2: Remove the plastic film top and bottom
Remove the plastic film protecting the shell of the tent both top and bottom. To get at the bottom, you might stand the tent on end, with one person holding it upright while another peels off the plastic. Please be careful! Safety first!
Step 3: Get the mounting hardware from inside the tent
Open the tent by undoing the straps on one end only and pulling up that end. Remove the black nylon bag inside the tent containing the mounting hardware and ladder. Close the tent back up again by pushing or pulling the open end down and fastening the straps.
Step 4: Set the tent on top of the vehicle
Carefully place the tent onto the crossbars attached to your roof rack. You don’t need to worry about lining up your tent just yet. Many people find that the easiest way to do this is to have one person lift each end of the tent (as opposed to the sides). Carry the tent alongside the vehicle (the rear of the tent has a Wildland logo on it, the front end does not) and lift onto the vehicle from the side. Lift the tent onto the edge of the rack and carefully “walk” the tent across the top of the vehicle until you have it where you’d like it. (You don’t have to place it exactly correctly just yet. Some movement will occur while fastening the tent down, and final adjustment comes before tightening the brackets)
Step 5: Slide mounting hardware into recessed tracks and position along either side of crossbars
First prepare your mounting hardware by inserting each of the 8 bolts into each of the 8 aluminum mounting brackets. The bolt heads will not be able to turn when correctly positioned inside the aluminum brackets. Then slide the aluminum brackets into the two recessed tracks on the bottom of the tent – Each corner of the tent requires two brackets, one placed on each side of the crossbar. You’ll need to lift the tent slightly to get one of the two brackets at each corner into position on the other side of your crossbar. When done, you should have two bolts hanging alongside each of the crossbars on both sides of the vehicle.
Step 6: Loosely attach stainless steel mounting plates with the 8 supplied nuts
Place each of the four stainless steel mounting plates onto the two bolts at each corner and thread the included nuts onto the bolts (but do not tighten them). Our tents come with 13mm nylon-locking nuts. A 13mm ratcheting wrench is included.
Step 7: Get the tent lined up exactly as you want it
Now it’s time to orient the tent so that it is centered where you want it. Adjust both side to side, and front to back, to your liking. If the mounting hardware is loose then you should be able to move the tent so that it is lined up on your roof where you want it.
Step 8: Tighten hardware
Tighten all the mounting hardware. Try and keep the mounting plates more or less level by tightening one nut a bit, then the other, then alternating back and forth, until the bracket is secure. If the bracket begins to bend, you’ve tightened it more than necessary. Drive the vehicle 10-20 miles and check all the nuts to make sure they are still tight – sometimes the tent will shift and so you may need to orient before you tighten again.
Periodically check the mounting hardware to ensure that it stays tight and the tent is secure.
Now comes the best part! Go camping!